As you might recall, I’ve been having a spot of trouble with an airline with which I’ve recently had dealings. For some reason, I had to mail back my ticket in order to receive my refund, which I did. According to USPS tracking, it arrived on June 30. Today, a week later, I called to find out why my refund has not been credited to me yet (as I need paper documentation of the refund in order to reimbursed for the cancelation fee, and because I have no desire to pay the entire amount of the ticket before they get around to reimbursing me).
On my third attempt to call, I was neither disconnected nor treated to a busy signal, but talked to an actual person! A quite pleasant person! Who quite pleasantly informed me that the refund department is ON VACATION UNTIL THE END OF THE MONTH! Meaning I WILL get to pay the entire amount of the ticket before they get around to crediting my credit card! I WILL get to pay it before I can get even the cancelation fee reimbursed to me! Am I yelling? YES!
By the sounds of it, and by the size of their local office across the street from me, the Refund Department probably consists of one person. Don’t you love corporate titles? They are absolutely meaningless.
And, SOMETIMES it’s OKAY to YELL!! 🙂
hmmm, the fact that she was referring to the “refund department” in the third person singular might be another clue…sigh.
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